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Bill to:
PO Box 966/967
Andalusia, Alabama
36420 USA

Ship to:
1 Waits Drive Industrial Park
Andalusia, Alabama
36421 USA

Toll Free Numbers:

International Number:

International Fax:

Toll Free Fax:


Henderson Sewing Machine Inc (“Henderson” or “we”) is headquartered in Andalusia, Alabama (U.S.A) and knows that the privacy of personal information is an important concern to our customers and business associates (“you”, “users”, or “your”).
This privacy policy addresses personally identifiable information that is collected:
   a) through all communications you may have with Henderson;
   b) at our websites (collectively, the “Site”); and,
   c) through offline product and support services
(all such personally identifiable information are referred to herein collectively as “personal information”). This policy does not cover information other than personal information as it is described above.
Please note that this policy is intended to supply you with information concerning Henderson’s collection of personal information and, set forth the commitments Henderson is making concerning personal information that Henderson collects from you under this policy.
By using the Site or providing your personal information to Henderson, you agree to the terms and conditions of this privacy policy. If you do not agree to the terms and conditions of this privacy policy, please do not use the Site or provide your personal information to Henderson.
Collection of Personal Information
Henderson collects information from our users in a variety of ways, including through telephone, mail, e-mail and any other forms of communication. The information may be collected from registration and warranty forms, parties dealing with customer service issues, several different points on Henderson’s websites, and, at times, from third parties, both at the request of Henderson and through referrals to Henderson.
At times, Henderson may collect your personal information, such as your name, e-mail address, home or work address or telephone number, account information and any other personal information. If you choose to make a purchase from us, you will need to provide additional information, such as your credit card number and billing address that is used to create your billing account.
Several areas of the Site, for example, where you may request services offered by Henderson or where Henderson asks you to provide feedback, require you to provide certain personal information. Collecting necessary, as well as certain optional, information will aid Henderson in fulfilling these requests. Likewise, your on-line experience is enhanced by information collected by Henderson because the gathering of certain information regarding Site activity and visits is analyzed through log files. Information collected includes anonymous data like IP addresses, browser types, referring pages, pages visited and time spent on the Site. This information is used in aggregate to analyze and improve the sites. IP addresses, etc. are not linked to personally identifiable information. Please note that while IP addresses can be tied to personally identifiable information, this is not a practice Henderson utilizes.
In addition, when you use the Site, information collected through cookies, log files, clear gifs and other similar means may be stored to create a profile of our users. A profile is stored information that Henderson keeps relating to you that details our users' viewing preferences. Consequently, collected information is tied to your personally identifiable information to provide offers and improve the content of the Site for you. This profile may be used to tailor your visit to the Site and to direct pertinent marketing promotions to you.. See "Sharing" below. For more information on cookies, please see “Use of Cookies” below.
If you receive newsletters or promotional e-mails from Henderson, we may collect additional information about you through the use of customized links or similar technologies to determine whether the e-mail was opened and which links were utilized by you in order to provide you more focused e-mail communications or other information.
Use of Your Personal Information
Henderson uses your personal information to deliver services, fulfill your requests, provide customer service, operate and improve its sites and operations, and other generally accepted business related purposes. Henderson uses personal information collected to better understand your preferences, respond to your needs and enhance your overall experience with Henderson and its business associates. Henderson may communicate with you on a regular basis to provide requested services and in regards to issues relating to your business transactions with Henderson. The personal information Henderson may request from you will be used to fulfill your requests for information and assistance regarding Henderson products and services, and other generally accepted business related purposes. Henderson usually replies to inquiries and requests via email, US mail or phone. If you prefer a certain method of communication for Henderson’s reply, please indicate your preference when making the request.
Occasionally we may invite you to participate in surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose personal information. The requested personal information typically includes contact information (such as name and shipping address), and demographic information (such as zip code), but the specific personal information collected in any survey may vary. Personal information will be used by the contest or survey sponsors to notify the winners and award prizes and as otherwise provided in the applicable contest rules. Personal information may also be used for purposes of monitoring or improving the use and satisfaction of Henderson products, services and websites and for other generally accepted business related purposes. Though Henderson may use a service provider to conduct these surveys or contests, Henderson will impose reasonable restrictions upon such service providers to require them not use users' personally identifiable information for any purpose other than providing services to Henderson. You should carefully review the rules of each survey or contest in which you participate, as they may contain additional important information about Henderson's or a sponsor's use of your personal information. To the extent that the terms and conditions of such rules concerning the treatment of your personal information conflict with this privacy policy, the terms and conditions of such rules shall control.
Except as described in this privacy policy, Henderson does not disclose your personal information to third parties outside of Henderson without your consent. In addition, Henderson does not share your personal information with third parties for third party marketing purposes.
In many cases, general services require certain personal information be used to provide services to you, such as your name and mailing address, in order to deliver a product that you purchased or other applicable personal information when processing payment from you for the products you purchase. Henderson will not sell or rent your personal information to other companies for the purpose of the third parties' marketing purposes without your consent. Henderson may also receive personal information from a third party; however, Henderson is not committing to handle such information as if we received it directly from you.
Confidentiality and Security
When you provide Henderson with personal information, your information is protected whether Henderson receives it online or offline. We have security measures and tools in place to help protect against the loss, misuse, and alteration of the information under our control. When Henderson receives personal information (such as name address, phone, e-mail, etc.), on-line, the information is transferred to us by your browser in an encrypted format using industry standard, Secure Socket Layer (SSL) encryption. While on a secure page, such as the order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, although we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us through or in connection with the Site. No method of transmitting or storing data is completely secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), you must immediately notify us of the problem by contacting us in accordance with the "Contact Information", section below (note that physical mail notification will delay the time it takes for us to respond to the problem).
Henderson reserves the right to disclose information about you and your interaction with us when we believe such disclosure is reasonable and/or appropriate. Though Henderson works to preserve user privacy, Henderson may need to disclose personal information when required by law, to cooperate with governmental or internal investigations, during judicial proceedings, in response to a court order or legal process served on Henderson or its affiliates or to enforce Henderson’s rights.
Collection and Use of Children’s Personal Information
The Site and other Henderson on-line materials, although intended for general audiences, are not directed to individuals under the age of 13 and Henderson does not knowingly collect personal information from such individuals. We request that individuals under the age of 13 not provide personal information on the Site. We encourage parents to monitor and participate in their children’s activities on the Internet.
Use of Cookies
Your on-line experience with the Site provides additional information to Henderson of which you may not be aware. A cookie is a piece of data stored on the user's computer tied to information about the user. Henderson uses both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user's hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.
Cookies may be used to customize delivery of content or enable special convenience features on this Site. For example, by registering for this Site, a cookie may be set so that you would not have to log in a password more than once or re-enter your contact information into forms, thereby saving time while you are on this Site. If you reject the cookie, you may still use this Site but may have to log in again to access some areas of this Site. For example, you will not be able to take advantage of materials available in the download areas without registering and accepting the resultant cookie. Persistent cookies enable Henderson to track and target your interests to enhance your experience on this Site.
We reserve the right to transfer any and all information that we collect from users to a third party in the event of any merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of HEnderson's assets or stock (including without limitation in connection with any bankruptcy or similar proceedings).
Correcting and Updating Personal Information
If your personal information changes, or if you no longer desire Henderson’s service, please contact Henderson by telephone at 334-222-2451, 1-800-824-5113 or by e-mail to to correct or update your personal information.
Notification of Changes
If Henderson decides to amend or update this privacy policy, Henderson will post those changes to this privacy policy, accessible from the Site, and other places Henderson deems appropriate so you are always aware of what information Henderson collects, how Henderson uses it, and under what circumstances, if any, Henderson discloses it. Henderson will use information in accordance with the privacy policy under which the information was collected. Any changes to our privacy policy will become effective upon posting of the revised privacy policy on the Internet, accessible through the Site. Continued communication with Henderson, following such changes constitutes your acceptance of the revised privacy policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our privacy policy.
Other Information
This privacy policy represents the sole, authorized statement of Henderson’s practices with respect to the collection of personal information and Henderson’s use of such information. Any summaries of this privacy policy generated by third party software or otherwise (for example, in connection with the "Platform for Privacy Preferences" or "P3P") shall have no legal effect, do not bind Henderson, shall not be relied upon in substitute for this privacy policy, and neither supersede nor modify this privacy policy. This privacy policy is in the English language. Any translation of this privacy policy shall have no legal validity. In the event of any inconsistency between the English language version hereof and any translation of this privacy policy into another language, this English language version will govern.
Your Consent
By your interaction and communication with Henderson, including the use of the Site, you consent to the collection and use of personal information as outlined in this privacy policy.